01Acceptance of terms

These Terms and Conditions govern the use of this Service and form the agreement between you and uAcademy. They set out the rights and obligations of all users of the Service.

Your access to and use of the Service is conditional on your acceptance of and compliance with these Terms. They apply to all visitors, users and anyone else who accesses or uses the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of them, you may not access the Service.

Your use of the Service is also conditional on your acceptance of our Privacy Policy, which explains how we collect, use and protect your personal information. Please read it carefully before using the Service.

02Definitions

The following definitions apply throughout these Terms:

03Course bookings

3.1Any contract for the supply of Courses from this Website is between you and uAcademy. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the PayPal, Klarna, credit or debit card details you provide are your own and that you have sufficient funds to make the payment.

3.2By placing an Order through the Service, you warrant that you are legally capable of entering into binding contracts.

3.3When placing an Order, you may be asked to supply information relevant to your purchase including (without limitation) your debit or credit card number, expiry date, billing address, email address, telephone number and PayPal email address.

3.4You represent and warrant that: (i) you have the legal right to use any debit or credit card or other payment method in connection with any Order; and (ii) the information you supply to us is true, correct and complete. By submitting this information, you grant us the right to pass it to payment processing third parties for the purposes of completing your Order.

3.5To purchase a Course you must pay directly through our Website. Courses purchased from this Website are intended for your use only. You warrant that any Course purchased by you is not for resale, and that you are acting as principal only and not as agent for another party when receiving the Course. Courses purchased through our Website must not be distributed or shared with anyone.

3.6We will take all reasonable care, as far as it is in our power, to keep the details of your Order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

3.7Once we receive your Order we will send you a confirmation email. If, for any reason, your Order is not accepted by us, we will notify you by email.

3.8Once you have purchased a Course from uAcademy, you will be provided with access within 24 hours. This can be extended if further checks are required.

04Prices and payments

4.1All prices listed on the Website are correct at the time of publication, but we reserve the right to alter them in the future. We also reserve the right to alter the Courses available for sale on the Website and to discontinue any Course.

4.2You can pay by debit or credit card. Your card details are encrypted to prevent them being read as they are transmitted over the internet. Your card issuer or bank may carry out security checks to confirm it is you making the Order.

4.3All Course bookings made by you are subject to these Terms and Conditions. Course Fees may change, and we will publish any change on our Website. Once you have received a confirmed booking and paid the Course Fee, the fee for your Course will not be altered.

4.4Course Fees do not include the cost of examination or registration fees charged by an awarding body such as LIBF. You are responsible for booking and paying for your exams separately.

05Subscriptions (historic customers only)

5.1Where a student is on an existing Subscription, they will continue to be billed in advance on a recurring and periodic basis (daily, weekly, monthly or annually), depending on the type of Subscription plan originally selected.

5.2At the end of each period, the Subscription will automatically renew under the same conditions unless you cancel it or the Company cancels it.

5.3You may cancel your Subscription renewal through your Account settings page or by contacting the Company via our contact form.

5.4You will not receive a refund for fees already paid for your current Subscription period. You will be able to access the Service until the end of that period.

5.5Any initial sign-up fee for a historic Subscription is non-refundable.

5.6The Company, at its sole discretion and at any time, may modify Subscription fees. Any change will become effective at the end of the then-current Subscription period.

5.7We will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before the change becomes effective.

5.8Continued use of the Service after a fee change takes effect constitutes your agreement to pay the modified Subscription fee.

5.9Subscription fees are non-refundable. Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at our sole discretion.

06Online courses

6.1Once we have received your payment, you will receive access to your Course within 24–72 hours.

6.2We grant you a non-exclusive, non-transferable, limited, personal, revocable, worldwide licence to access the Course(s) for which you have paid.

6.3You must not:

• licence, sub-licence, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Course(s), the content of our Courses, or any part of our Website;
• modify or create derivative works based on the Course;
• embed the Service as an “iframe” or “frame” from within another application;
• reverse engineer or access the Website or the Course in order to (a) build a competing product or service, (b) build a product using ideas, features, functions or graphics similar to the Website or Course, or (c) copy any ideas, features, functions or graphics of the Service.

Courses cannot be shared or used by more than one individual.

6.4Ownership of the copyright and all other intellectual property rights in the course material and other documents provided to you vests in us absolutely. You have no right to copy, reproduce, licence, sell, distribute or otherwise deal with this material in any manner without our express written consent.

6.5A security system is in place to prevent Courses from being copied, printed, downloaded, screenshotted or screen-recorded. You must not attempt to copy, print, download, screenshot or screen-record any section of the Website.

6.6Courses can only be accessed on a device with an internet connection and a suitable web browser. High-speed broadband is recommended.

07Cancellation and refunds

7.1Under the Consumer Rights Act, you may cancel the contract and receive a full refund within 14 days of purchasing a Course, provided you have not logged in and accessed the Course. All cancellation requests must be received in writing via our contact form at https://uacademy.co.uk/contact/.

7.2We will reimburse you no later than 14 days from the day we receive your cancellation notice. We will use the same means of payment you used for the Order, and you will not incur any fees for the reimbursement.

7.3If you have logged in to your uAcademy account and accessed the Course, you are not eligible for a full refund under the Consumer Rights Act.

08Account suspension

8.1We are entitled to cancel or suspend your account with us if we reasonably consider or suspect that you have acted in breach of these Terms and Conditions. Any failure to pay fees on time shall constitute a breach of these Terms, entitling us to terminate or suspend your access to the Course.

09Availability, errors and inaccuracies

9.1We are constantly updating our offerings of Goods on the Service. The Goods available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information regarding our Goods on the Service and in our advertising on other websites.

9.2We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability and services. We reserve the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior notice.

9.3We do not accept any liability for delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.

9.4The Courses are provided on an “as is” basis and no warranty or guarantee is offered in relation to the accuracy of the information provided. We cannot guarantee that any Course is suitable for you or that you will successfully pass an examination following participation on a Course. Use of the Course and the materials provided is entirely at your own risk, and we cannot be held liable for any loss, damage or injury suffered or incurred by you as a result.

9.5We shall not be held liable for any failure or delay in delivering the Courses where such failure arises as a result of any act or omission outside our reasonable control, such as an act of God or those of third parties.

9.6The products sold by us are provided for private, domestic and consumer use only. We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss or damage to property, or loss from claims of third parties arising out of the use of the Website or any products or services purchased from us.

10User accounts

10.1When you create an account with us, you must provide information that is accurate, complete and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

10.2You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a Third-Party Social Media Service.

10.3You agree not to disclose your password to any third party. You must notify us immediately if you become aware of any breach of security or unauthorised use of your account.

10.4You may not use as a username the name of another person or entity not lawfully available for use, a name or trademark subject to any rights of another person or entity without appropriate authorisation, or a name that is offensive, vulgar or obscene.

11Links to other websites

11.1Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

11.2The Company has no control over, and assumes no responsibility for, the content, privacy policies or practices of any third-party websites or services. You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

11.3We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

12Termination

12.1We may terminate or suspend your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions.

12.2Upon termination, your right to use the Service will cease immediately. If you wish to terminate your Account, you may simply discontinue using the Service.

13Cookies

13.1The Website uses cookies to help personalise your online experience. By accessing the Website, you agree to the use of required cookies.

13.2A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie.

13.3We may use cookies to collect, store and track information for statistical or marketing purposes in order to operate our Website. You have the ability to accept or decline optional cookies. Some required cookies are necessary for the operation of our Website and do not need your consent. By accepting required cookies, you also accept third-party cookies, which may be used via third-party services on our Website — for example, a video display window provided by third parties and integrated into our Website.

14Comments and user content

14.1Parts of this Website offer users an opportunity to post and exchange opinions and information. The Company does not filter, edit, publish or review comments before they appear on the Website. Comments do not reflect the views and opinions of the Company, its agents or affiliates — they reflect the views of the person who posts them. To the extent permitted by applicable law, the Company shall not be liable for any comments or any liability, damages or expenses caused or suffered as a result of any use, posting or appearance of comments on this Website.

14.2The Company reserves the right to monitor all comments and remove any that may be considered inappropriate, offensive, or that breach these Terms.

14.3You warrant and represent that:

• you are entitled to post the comments on our Website and have all necessary licences and consents to do so;
• the comments do not invade any intellectual property right (including, without limitation, copyright, patent or trademark) of any third party;
• the comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material, nor any invasion of privacy;
• the comments will not be used to solicit or promote business, present commercial activities, or carry out unlawful activity.

14.4You grant the Company a non-exclusive licence to use, reproduce, edit and authorise others to use, reproduce and edit any of your comments in any and all forms, formats or media.

15“As is” and “as available” disclaimer

The Service is provided to you “as is” and “as available”, with all faults and defects and without warranty of any kind. To the maximum extent permitted under applicable law, the Company — on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers — expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service. This includes all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise from course of dealing, course of performance, usage or trade practice.

Without limitation, the Company provides no warranty or undertaking, and makes no representation of any kind, that the Service will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards, or be error-free — or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the Company’s providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content and materials or products included on it; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content or emails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, time-bombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you. In such cases, the exclusions and limitations set out in this section shall be applied to the greatest extent enforceable under applicable law.

16Limitation of liability

16.1We disclaim all liability to you for the supply of the Course and our services to the fullest extent permissible under applicable law.

16.2If we are found liable for any loss or damage to you, such liability is limited to the amount you have paid for the Course. We cannot accept any liability for any loss, damage, cost or expense, including any direct or indirect loss such as loss of profits, however arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.

16.3We have taken all reasonable steps to prevent internet fraud and to ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the unlikely event of a breach in our secure computer servers or those of third parties.

16.4We shall not be held liable for any failure or delay in performing the Course where such failure arises as a result of any act or omission outside our reasonable control, such as an act of God or those of third parties.

16.5We undertake that we will use suitably qualified and skilled tutors to provide the Course to you. However, we cannot guarantee or warrant to you that the Course is suitable for you or that you will successfully pass an examination following attendance on the Course.

16.6Participation on the Course is entirely at your own risk, and we cannot be held liable for any loss, damage or injury suffered or incurred by you as a result.

17Dispute resolution

If you have any concern or dispute about the Service, you agree to first try to resolve it informally by contacting the Company via our contact form.

18Changes to these terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the Website and the Service.

19Third-party hyperlinks

There may be a number of links on our Website to third-party websites which we believe may be of interest to you. We do not represent the quality of the products or services provided by such third parties, nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third-party websites or the services or goods that they may provide to you.

20Complaints

If you have a complaint, please contact us via our contact form: https://uacademy.co.uk/contact/.

We will endeavour to respond to all requests within 3 working days.

21Pass Guarantee scheme

21.1Students must meet all of the following requirements to be eligible for a 12-month extension under the Pass Guarantee scheme:

• complete the full online Course including all mock exams;
• have purchased the Course on a full annual payment;
• have not passed the real exam in relation to your Course, and have paid the Course fees in full;
• contact us no later than 28 working days prior to your course expiry date, including a copy of your exam results.

21.2The Pass Guarantee is not available on Courses that were purchased under a historic monthly subscription plan.

21.3You cannot transfer or assign the extension for which you are eligible under the Pass Guarantee scheme to any other person.

21.4In no circumstances will the Company refund your Course Fees or provide a cash alternative.

21.5If you have breached, or are in breach of, any of these Terms and Conditions, you will not be eligible for the Pass Guarantee.